Excellent Customer Service Helps Popular Inmate Calling Network Win An Award

Securus Technologies is known for their quality inmate regulations mandated by the Public Utility Commission and the federal government. They were once soley responsible for monitoring and surveillance of inmate calls. A fourth quarter audit of inmate provider, Global Tel-Link caught a few irregularities that were quickly corrected and Securus soon decided that they would become an inmate provider and create cheaper rates and more features through innovative technological solutions. They proudly employee over 12,000+ IT professionals with training in a high level of customer service, communication security, and customer interaction. Securus is dedicated to providing services that keep inmates connected to their family.


Securus Technologies Wins Prestigious Customer Service Award


Customer service is a top priority with Securus Technologies. They listen to what their customers want and have a high emphasis on customer resolution. Their high level of customer service excellence has allowed them to win the prestigious Gold Stevie Award. The Gold Stevie Award is the highest award in the nation for customer service. Surprisingly, over seventy five judges were responsible for voting them into the leading inmate communications provider position. Securus Technologies was proud to accept the award for superior customer service. They guarantee their customers will continue to be a top priority along with saving them money and keeping them connected to their loved ones in a correctional facility.


Securus Technologies Features:


Remote Visitation


You can visit your loved ones over the internet, face-to-face with complete control over the high definition video and the sound. Securus is proud to partner with Vimeo to bring their customers a superior remote visitation opportunity over the internet.


Inmate Voicemail


You can leave a voicemail for an inmate through their access account. If they purchase a voicemail account through their commissary, you can leave them a message at any time for them to retrieve at their discretion.


Become a Securus Technologies member today by registering for an account on their exclusive website.

Securus Technologies, Inc. to Acquire JPay Inc.

Securus Technologies Company and Jpay companies have, for a long time, admired the services of each other. For this reason, it came a tie when the two companies wanted to unite in the closest bond of all business relations. Securus Technologies is ready to purchase JPay Company and develop high-end facility and service provision. The two companies have teamed up to provide the highest technology regulation in the United States. For this reason, their acquisition is set to become one of the most prominent digitized payments in a series of development partition. Jpay is one of the few companies with the safest digitized payments in the correctional space. It also works to meet numerous inmates’ needs through their entertainment and education applications.


Securus Technologies was thrilled to announce that it has signed a stock agreement purchase which will dedicate its services to buy the company. Before they end up together in service and management, Securus Technologies will pay the amount and settle the case. This is also one of the best moves made by the company to aid its inorganic growth. According to Securus Technologies, they had to purchase this company to ensure they keep up with the trend and become one of the fastest growing companies in the United States.


Jpay is a company specialized in the digitized payments in the correctional market. It is also one of the leading providers of email, payments, education, and entertainment applications in the prison market. For more than one decade, the company has operated in more than 35 correctional facilities in the United States. According to Richard Smith, Securus Technologies will is thrilled to have the services they have dreamt of having and completing their technological advancements in the United States. They now have an opportunity to offer all services in the technology and electronic department.



Securus Has Helped Us Make Sure That We Advocate For Everyone

Securus has been helping us make sure that we can advocate for all the people who deserve it, and we want to make sure that we can help people to be sure that they can take care of their cases. We know that we have to reach out and teach everyone how to manage their cases, and we also have to be sure that they know good information about their case. The case will be much easier to manage when these inmates have information, and we call in with Securus because it is a video calling system.


Video calling to jails gives the inmates a chance to see us, and they can learn to trust us as we talk to them. There are a lot of these people sitting in jail without any kind of assistance, and we are trying to show them that they can get their case back into the courts or start filing motions. We have to get to work really fast, and we have to talk tot he clients to find out how fast they want to move. This is important if they want to get their case overturned, and it is more important if a whole new investigation has to be done.


The Securus system has been seamless for us, and we want to be sure that we are teaching them about their case. They are often left out of the loop, and we know that it can be a terrible thing for them when they do not know what is going on. I am very happy to do this work, and I want to keep doing it until we get all the advocacy clients out of jail. I want to show them that they can have a new life that will start when we retry their case.