Securus Technologies is an American provider of inmate communication service that mostly offers communication solutions to criminal and justice institutions that are located in the northern parts of the United States. The technology firm serves more than 3450 correction institutions that hold a total population of about 1.2 million inmates. Solutions that Securus Technologies primarily provides are emergency responses, information management, inmate self-service, communication, biometric analysis, product and service supervision, informing the public and investigation. The aim of the organization is connecting people and making the world a safer place.
Securus lately informed the public of its plans to release data, proof, discoveries and editorials that show all the breaches of integrity and wrongdoing that we carried out by Global Tel Link (GTL) in the past. GTL is one of the pioneer companies the inmate communication sector. According to Richard Smith, who currently serves as the Chief Executive Officer of Securus Technologies, companies that are offer communication solutions to correctional facilities should prioritize customer service before profits to ensure that they retain the good reputation of the sector. The industry’s mission is critical; hence, Securus wants to shame GTL for violating integrity.
The company will first give the press a 17 page Order Number U-20784-B, which is a report that was issued by the Public Service Commission of Louisiana (PSC) on the misconduct of GTL during a time that it was hired to serve the Louisiana Department of Corrections. The PSC investigated the PSC and found out that they had been offering fraudulent services. The company programmed its telephone clock in a way that it added 15 to 36 minutes in the duration of every call. They also overstated call rates by adding extra charged on the regular bills and double billing the clients in some cases. Overcharging the customers is against the policies of the PSC. The taxpayers of Louisiana lost 1.243 million dollars to Global Tel Link.